Last week was the deadline to turn in the draft of my next book, Outperform, which will be released next Fall and features the principles of capacity building in Friday Forward.
Before submitting it, I was asked to cut about 1/3 of the content to get it to the targeted length. A key tip from my editor was to eliminate parts that were not as valuable for the reader. I thought this was going to be a much harder process but discovered that it forced me to make points more succinctly, which made it better. I worked harder so the reader won’t have to.
I then thought about how often this dynamic comes up in our communication. We struggle to get to the point, either because we haven’t taken the time to be clear or maybe or we don’t want to be clear.
Years ago, when I was directly managing affiliate programs, I would reach out to someone I suspected of engaging in fraudulent activity for an explanation of their tactics. They would often respond with a long, vague e-mail filled with marketing jargon. I would then ask for a simple screen shot of their methods and get no reply.
To this day, I remain wary of people who can’t get to the point quickly. It’s not that they are up to no good (as in the example above), it’s just a poor first impression and weakens the message.
A great framework for communicating clearly and succinctly is to focus on three core elements: What, Why and How, in that order.
- What do you want from someone; what do you want to share?
- Why does/should it matter to the recipient?
- How can they help or benefit by what you are telling them?
While some believe that starting with the “why” is important, it’s critical to first establish the “what” to capture your audiences’ attention in the first few seconds.
The why comes into play after that. Yet, interestingly, so many fail to address it. For example:
People regularly reach out to me to offer their company’s services to our clients. They establish the “what” (sell their stuff to our clients) and even the “how” (they want me to introduce them to our clients), but they fail to address the “why” of how doing this would benefit me or our company.
They are focused on their own agenda, not on creating value for others. And this is why they often don’t get a reply from me.
Take time to get your message clear before sharing it – and don’t mistake length or volume for quality. Sometimes the most effective messages are the briefest (e.g. “Just do it”).
And there you have it. The shortest Friday Forward of 2018 using the What, Why, How framework.
Quote of The Week
“If I had more time, I would have written a shorter letter.”