Episode 62

Erin Moran on Lessons Learned from Changing the Hospitality Industry


Erin Moran has focused her career on how to build great company cultures.

After a decade at Great Place to Work, Erin joined Danny Meyer’s nationally-renowned Union Square Hospitality Group as Chief of Culture.  In the years since, she has developed and implemented innovative culture aspects such as comprehensive family leave and a more equitable alternative to tipping at USHG’s award winning restaurants.

Erin joined host Robert Glazer on the Elevate Podcast to talk about what makes a great culture, her many game-changing policies at USHG, and more.

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Show Notes

On this episode, you’ll learn about:

  • How Erin’s upbringing and her parents’ professional experiences shaped her view on culture.
  • How Erin got her start in consulting, before moving to Great Place to Work.
  • How Great Place to Work cuts through superficial workplace perks and evaluates which companies actually have thriving cultures.
  • Why transparency is one of the most important parts of culture.
  • Why compensation is important, but not the biggest driver of culture.
  • How Erin created and implemented USHG’s widely-praised parental leave policy.
  • USHG’s Hospitality Included policy, and replacing tipping with a more equitable system.
  • A mistake Erin has made, and what she learned from it.

Links from the Episode
Episode Transcription
Erin’s Bio
Hospitality Included
Guest: Erin Moran
Twitter: https://twitter.com/USHGNYC
LinkedIn: https://www.linkedin.com/in/erin-moran-b1a72b5/
Host: Robert Glazer
Twitter: https://twitter.com/robert_glazer
LinkedIn: https://www.linkedin.com/in/glazer
Facebook: https://www.facebook.com/RobertSGlazer/
Instagram: https://www.instagram.com/robertglazer_/
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